Simple pricing, serious results
Transparent monthly retainers with no hidden fees. Scale your coverage up or down as your needs change — no long-term lock-in required.
Choose your plan
Transparent retainers with no lock-in. Upgrade, downgrade, or cancel any time.
For small teams getting started
Switch to annual to save 20%
- 1 service area covered
- 10 support hours / month
- 48-hour response SLA
- Basic cloud monitoring
- Quarterly security review
- Email & ticket support
- Onboarding session
- Custom development hours
- 24/7 on-call support
- Dedicated account manager
The most popular choice for growing teams
Switch to annual to save 20%
- 3 service areas covered
- 30 support hours / month
- 4-hour response SLA
- Advanced cloud monitoring
- 20 dev hours / month
- CI/CD pipeline management
- Monthly strategy call
- Priority ticket queue
- Dedicated account manager
Full-team partnership at scale
- All 6 service areas
- Unlimited support hours
- 1-hour response SLA
- Dedicated engineering team
- Custom dev hours / month
- 24/7 on-call availability
- Weekly strategy calls
- Dedicated account manager
- Custom SLA agreement
All plans include onboarding, documentation, and a dedicated Slack channel. Need something custom?
Compare
all features
Everything side by side so you can pick the right level of coverage for your team.
| Feature | Essential | Professional | Enterprise |
|---|---|---|---|
| Support | |||
| Response time SLA | 48 hours | 4 hours | 1 hour |
| Monthly support hours | 10 hours | 30 hours | Unlimited |
| 24/7 on-call availability | |||
| Incident escalation path | |||
| Infrastructure | |||
| Cloud monitoring | Basic | Advanced | Full |
| CI/CD pipeline management | |||
| Security review | Quarterly | Monthly | Continuous |
| Backup & disaster recovery | |||
| Development | |||
| Development hours / month | — | 20 hours | Custom |
| Code reviews | |||
| Priority task queue | |||
| Legacy system modernisation | |||
| Account | |||
| Strategy calls | — | Monthly | Weekly |
| Dedicated account manager | |||
| Custom SLA agreement | |||
| Onboarding session | |||
Pricing questions, answered
Still have questions about plans?
Talk to us1. What's included in support hours?
Support hours cover any technical work your team needs: troubleshooting, environment fixes, configuration changes, code reviews, deployments, or ad-hoc questions. Hours reset monthly and don't roll over, but unused capacity can sometimes be applied to development tasks — ask your account contact.
2. Are these fixed monthly rates or project quotes?
These are ongoing retainer plans that give your team predictable monthly coverage. For one-off projects (like a new application build or a cloud migration), we produce a separate fixed-cost proposal based on scope. The two can run alongside each other.
3. Can we upgrade or downgrade our plan?
Yes. You can change plans at the start of any billing month with 14 days' notice. Upgrades take effect immediately; downgrades are applied at the next renewal. Enterprise contracts may include a minimum term, which we agree up front.
4. Is there a minimum contract commitment?
Essential and Professional plans run month-to-month with no lock-in. Annual plans are billed upfront at a 20% discount. Enterprise agreements are custom and usually involve a minimum term, but the specifics depend on scope.
5. How does the annual discount work?
Switching to annual billing reduces your effective monthly rate by 20%. You're billed the full annual amount upfront. If your needs change mid-year we'll work with you — we don't make it difficult to adjust.
6. What if we need more development hours than our plan allows?
Additional development hours can be purchased at our standard rate and are billed at the end of the month. We'll always flag when you're approaching your limit so there are no surprises on the invoice.
Need the right level of coverage?
Tell us what your team needs covered. We will recommend the right plan or shape a custom proposal when a standard retainer is not the best fit.
- Review your team size
- Match coverage to risk
- Plan the right support level